Jane Baker-Lockett, 43, and her children, 12-year-old twins James and Amy Gaskin, were travelling in one of the family cars while her husband Paul Lockett, 42, and 14-year-old son Jack were following in another car. As Jane drove towards Barnstaple in Devon, her car collided with an M&S lorry on the A361 near Aller Cross at about 8.25am on Monday.
A van driver leapt out of his vehicle to try to help the family but could not get the car door to open no matter how hard he tried. He broke down in tears after failing to help them, according to an emotional Facebook post.
The van driver's fiancée Leanne said: "Him and my brother jumped out the van and tried their best to help but couldn't get the car door open, even with a crow bar. All he has (done) is cry at the image he has stuck in his head. Such an awful thing for the guy that has lost his family in a matter of minutes, my heart goes out to him."
A police spokesman confirmed the incident, saying: "The family were from the Milton Keynes area and were travelling in a separate vehicle from her husband and their 14-year-old son."
Inspector Richard McLellan said: "It would seem that a car travelling towards Barnstaple, for unknown reasons at the moment, has crossed the centre white line and hit an oncoming truck. 'Unfortunately, the family were travelling in two separate cars but travelling together along this road, so dad was there at the scene as well."
One neighbour said: "It is very sad. They haven't lived here very long. Probably about a year. They drive a yellow Kia and a white Kia Sportage."
Another neighbour said: "It is a terrible shame. They were a lovely family. They had three children and two dogs. We pieced two and two together when we heard the news on Monday and worked out it was them. We knew they had twins and a white car."
Less than 24 hours earlier, a nine-year-old girl died after a separate crash on the same road. The child's mother and 7-year-old sibling were seriously injured in the same accident. North Devon Conservative MP Peter Heaton-Jones declared the road as "unsafe" after the two crashes. He told BBC Devon that motorists on the road are generally "taking too many risks because there are short overtaking lanes that suddenly merge at not much notice". He said he's working on securing the funds to improve the road.
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