Phone numbers are now often considered the “trust anchor” for
end-user accounts. In some cases, a user’s valid phone number is their
user name. But what happens when the very phone numbers that are used to
verify and keep end-users secure are given up, recycled and assigned to
a new person?
Phone number recycling is the industry term that refers to the event
when that deactivated/disconnected number gets reassigned to someone
else. Data of recycled phone numbers are not available but is thought
that if users are not diligent in updating their account information and
telcos are not aware of numbers being recycled, it can lead to
increased risks for the integrity of the account.
In the most basic scenario, the new owner of a phone number is now
tied to the account that the former owner linked to that same
number—providing access to someone else’s account. Alternatively, this
can also lead to the true user being locked out and account
notifications, security codes, password resets and other messages and
alerts are not reaching the end-user
International Center for Investigative Reporting, (ICIR), recently
wrote about confusions that have arisen as a result of SIM
recycling.Imagine the frustration of a phone subscriber who is told by
another that the line he or she is using is not his or hers?
Only recently, Anthony Okolia was illegally detained for possessing a
phone line he purchased years after it was allegedly abandoned by Hanan
Buhari, daughter of Nigeria’s President.
It was discovered that the accused had earlier registered the SIM.
Fortunately, he was still in possession of the payment receipt.The
incident generated some controversy. While some questioned legality of
SIM swap, others expressed worry over unlawful detainment of the accused
persons. There are several other Nigerians who have had similar SIM
swap experience but not made their complaints public.
Last year December, Adeleke Adewolu, executive commissioner on
Stakeholder Management (ECSM), Nigerian Communications Commission (NCC)
attributed illegal SIM swaps as being responsible for the highest cyber
threats recorded in the telecom sector.
David Ogala, a security consultant ha however urged the Nigerian
Communications Commission to take steps to restore trust in mobile
phone.He said that subscribers’ personal experience with services
providers is the most significant factor in determining the level of
trust.
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